Help & information
terms & conditions
deposits/fees
booking deposit
There is a $50 booking fee, we require 48 hours to cancel or reschedule your booking. If you cancel with less than 24 hours notice, you agree to forfeit your $50 deposit.
Once a deposit is made your booking will be confirmed via text or email. Deposits can be made via invoice, bank transfer or cash.
This deposit is non-refundable, but your booking transferable up to 1 time if this is needed to be moved to a different date.
what if there is bad weather?
In the case of bad weather conditions and you wish to cancel or reschedule your booking without enough notice (failure to provide 48 hours and 24 hours notice), you will not be charged.
refunds of deposit
If you want to cancel your booking 48hours are required, your booking deposit will be 100% refunded
If ultimate Auto Detailing cancels your booking. your booking deposit will be 100% refunded.
what if i want to cancel my detail?
We require 48 hours to cancel or reschedule your booking.
If you cancel with less than 24 hours notice, you agree to forfeit your $50 deposit.
TRAVEL SURCHARGE
A travel surcharge over 15km radius from Gateshead 2290 is charge at 90c/km.
pre-existing condition
personal items
Please remove all personal belongings, money, and other items from the vehicle prior to any detailing. You must remove large amounts of rubbish from your vehicle prior to having it detailed. If rubbish is present in the vehicle, we have the right to charge a $40 surcharge.
dirty surcharge
Additional surchage will be applied to all jobs that involve excessive pet hair, sand, red dust or other materials not previously discussed or disclosed.Pet hair and sand are two of the most common items to remove from a vehicle. The 100% removal of either pet hair or sand is not guaranteed with any of our details. However, we are successful at removing most of these.
what we will not do
Remove the spare tyre (unless discussed), pull out or remove any seats or equipment, reinstall any child safety seats.
damage to components
Ultimate Auto Detailing is not responsible for damage due to heavily soiled, stained, or damaged interior pieces, such as buttons and steering column buttons and knobs. These areas may be so infused with dirt, grime, suncream etc that cleaning may result in these buttons and knobs losing their markings.
Ceramic Coatings
GTechniq
If coated with Gtechniq it must be registered online via their within 30 days since the car has been picked up.The required maintenance is followed as per the maintenance T&C available on Gtechniq.com.auAnnual Inspection are required to maintain warranty, this is a free service, however the customer is required to arrange this inspection.Ultimate Auto Detailing will not be held responsible for damage caused by improper use of the vehicle or any surface damage caused by accidents or vandalism.
Angelwax
If coated with Angelwax you will be suppliedwith a warranty booklet, the required maintenance is followed as per the maintenance available on it.Annual Inspection are required to maintain warranty, this is a paid service, however the customer is required to arrange this inspection.Ultimate Auto Detailing will not be held responsible for damage caused by improper use of the vehicle or any surface damage caused by accidents or vandalism.